About

Business forecasts show a tremendous increase in e-commerce over the next years which is expected to increase accordingly the number of consumer disputes and the need for fast redress for the consumers. Our company is an official EU ADR body, listed in the registry of the Ministry of Development and notified to the EC under the ADR Directive. Our goal is to resolve consumer disputes out of court and to respond to increased volumes of cases through the use of new dedicated technology.

Solution & Product

For this purpose we have been working in the past 4 years on the creation of Online dispute resolution technology and we have developed the ODR ecosystem, that is, a simple system which can be used by all ADR bodies, traders and consumers in the EU and worldwide to manage consumer complaints and resolve consumer disputes. The system integrates a smartphone app for the consumers (Android & Ios) and cloud platforms for ADR bodies, traders and case handlers and this interaction makes it unique in its kind. We are now in phase 3 of upgrading the features of the system and we are at the same time making our first steps towards attracting investors and clients.

Innovation & Scalability

We believe that we have an very innovative tool in our hands. The all in one dispute resolution channels (Smartphone app - cloud CM platforms) is unique. The consumer is empowered with a smartphone app, through which he/she can file complaints, engage in negotiations with the traders, refer cases to ADR bodies, upload and download documents etc. The trader also has a cloud platform, a single entry point for all its cases and can easily manage them, negotiate directly with the consumer, discuss privately with the case handler appointed by the ADR body, see case statistics etc. The existing solutions mostly offer only online filing of a consumer complaint, usually in the trader's website, while the entire dispute resolution process takes place out of the system (email, phone etc). The advantage of the ODR ecosystem and apparently its competitive element is that it connects all involved parties in a single online tool. The idea behind the tool is to respond efficiently to increased volumes of incoming disputes, provide a digital handshake between traders and consumers and increase the efficiency of company's CRM. Our plans are to expand beyond the national and the european market and address the needs of large scale managemanet of consumer complaints worldwide.

Traction & achievements

Our company, although new, is becoming a point of reference in the dispute resolution field and it is only 4 years since it started to develop ODR technology. The whole idea of the ODR ecosystem has matured through three European Union grants and scored extremely highly in the evaluations. We have just started to extent invitations to ADR bodies & traders & we gradually unfold a consumer campaign which will run untill the end of 2024. The growth potential could be huge with millions of traders out in the market and hundreds of ADR bodies. Also, the benefit of being connected to the consumer cannot be disregarded when the app downloads will increase in large numbers. We believe that we will soon reach a point where the benefits of the start up status, such as attract potential investors, increase brand recognition, participate in foreign events etc will be needed for reaching out the required levels of growth.

Team & Why Us

Our marketing strategy is targeted towards big commerce players and state consumer oriented or regulated sectors (energy/telecommunications etc) who generate millions of disputes and geographically also extends beyond the EU to large economies (China, USA etc). We have the flexibility to adjust to market needs and to customization, we can clone our system for use by large customers under a private label and for their own exclusive use, we can benefit from the redrafting of the EU legislation on the field which creates opportunities, we will pursue to form alliances and participation in joint ventures for the expansion of our system. We are well connected with foreign institutions and we have team members with high credentials, affiliate members of the National Center of Technology and Dispute Resolution in the USA, members of the International Advisory Board for the Office of the UN Ombudsman, mediation experts at the Council of Europe, Harvard and Weinstein trained etc. and great expertise in the field.

Funding Needs

We are still in the phase of financing the development of our system, with own resources and EU grants, and also allocating a part of it for kicking off awareness and direct marketing campaigns to consumers and traders. The growth of the company and the expansion of our system will require a lot more funding which we will seek through private investment and other forms of agreements.