About

AfterSalePro provides an innovative, comprehensive SaaS solution for creating and managing shipments through all major courier services operating in Greece. With intelligent management and real-time tracking, AfterSalePro seamlessly connects e-commerce platforms directly to courier company APIs, enabling bulk voucher creation, real-time shipment updates, SMS notifications for recipients, and the flexibility to use multiple couriers simultaneously. These powerful features streamline a retail business’s after-sales operations, ensuring efficiency and enhancing customer satisfaction in a crucial stage of the customer journey. Alongside AfterSalePro, the team has developed an additional service, RetentionPro, which is specifically designed to enhance customer loyalty and retention. RetentionPro provides targeted tools and strategies that enable businesses to boost customer engagement and foster lasting relationships, ultimately increasing customer lifetime value. Together, AfterSalePro and RetentionPro offer a complete suite of solutions that address both the logistics and relationship-building needs of modern e-commerce and retail businesses, supporting their growth and long-term profitability.

Solution & Product

As e-commerce expands, merchants face challenges in managing sales channels and coordinating with shipping partners. Manually handling orders and shipments leads to inefficiencies, delays, and errors. Without integrated software, merchants risk losing control over inventory, resulting in missed sales and brand damage. In Greece, parcel delivery lags behind Europe due to limited automation and infrastructure. Many retailers still handle orders manually, relying on a single courier and with cash-on-delivery at 60% of transactions. With 20% of shipments undelivered or returned, a seamless post-order experience is crucial but often lacking. AfterSalesPro addresses these challenges with a SaaS solution for e-commerce, marketplaces, and couriers. It streamlines operations from order intake to tracking, offering tools to manage shipments, costs, returns, and customer satisfaction. Additionally, RetentionPro enhances customer loyalty, using data-driven insights to help merchants engage customers, increase satisfaction, and reduce churn. Together, AfterSalesPro and RetentionPro enable e-commerce businesses to optimize operations, meet customer needs, and build lasting relationships.

Innovation & Scalability

At AfterSalesPro, we’re driven by innovation, simplifying logistics for merchants through advanced technology, AI, and efficient design. Our platform automates complex shipping, tracking, and returns processes, adapting seamlessly to each merchant’s needs. With just a few clicks, businesses gain immediate access to integrated platform and carrier functionalities, streamlining onboarding. AfterSalesPro’s fully in-house design provides unmatched control, customizability, and reliability without external dependencies. AI-driven predictive analytics inform optimal shipping routes, anticipate demand, and improve fulfillment times. The system learns continuously, enhancing tracking, inventory management, and cost efficiency for merchants, couriers, 3PLs, and marketplaces, expanding our reach internationally. Our team delivers tailored solutions for businesses of all sizes. RetentionPro, our loyalty tool, goes further by predicting customer behaviors and optimizing retention. Through data-driven automation and AI, merchants prevent churn and drive loyalty, transforming one-time buyers into long-term advocates. Together, AfterSalesPro and RetentionPro offer a comprehensive suite of AI-powered tools to fuel growth, efficiency, and customer satisfaction across every e-commerce stage.

Traction & achievements

We are currently offering more that 33 courier integrations, more than 10 e-commerce platform or ERP integrations and a complete API solution that enables us to support any other custom solution. We deliver services to more than 700 merchants and we have fulfilled more than 3 Million shipments already. In 2023 we won the 1st prize (Gold) in the e-volution awards as the best Startup of the year in e-Commerce / e-Business and just recently, through our successful partnership with Public Group, we were awarded as the No1 company for our valuable contribution to its Digital Transformation strategy. Leading brands (i.e Public, PetCity, etc.) have already put their trust in our team and our services and we have several strategic partnerships with Best Price and other digital agencies in Greece. We have already built solutions for local courier companies and official ecommerce plugins (i.e ACS Smart Points checkout plugin).

Team & Why Us

Our team consists of a passionate group of experts with a proven record in the e-commerce industry. Our development team is using quickly evolving information technologies building a state-of-the-art, scalable SaaS platform. Account managers offer advanced support to our customers with technical guidance as well as consulting on their related business objectives. Our vision is to build great automation tools for retailers and ensure an amazing shopping experience for customers.

Funding Needs

AfterSalesPro is a profitable, self-funded company poised for significant growth. Within the next two years, we plan to seek additional funding to accelerate our trajectory by scaling our team, expanding our suite of innovative products, and broadening our reach across Greece and Europe. With a proven business model and a rapidly expanding customer base, AfterSalesPro offers investors a unique opportunity to join us as we enter our next growth phase. Our vision includes a Series A funding round to fuel our ambitious goals, allowing us to capitalize on emerging market opportunities, develop advanced AI-driven solutions, and strengthen our competitive edge in the logistics and e-commerce sectors. With a track record of profitability, operational excellence, and a clear roadmap for expansion, AfterSalesPro is strategically positioned to deliver strong, sustainable returns for our investors.