About

Gaspar AI can automatically resolve employee issues in natural language on Slack, Teams and Jira service Management with cutting-edge AI for effortless IT & HR support. It is your all-in-one AI partner to optimize the service desk operations, reduce employee ticket volume and make your team more productive by auto-resolving employee issues and automating workflows for repetitive tasks and processes. Your internal team can focus on strategic and impactful projects instead, and your company's employees are more satisfied with the support they receive. From Day One, it can automatically and instantly answer up to 40% of recurrent employee requests without human involvement. It offers more than 100+ automations thanks to more than 30 software integrations. It can be deployed in as little as 30 minutes. With Gaspar's conversational AI capabilities end users will be able to: -Get instant answers to their questions with no need to search the knowledge base. -Resolve within a few seconds and without creating a ticket repetitive support requests. -Approve or decline requests on Slack, Teams or JSM. And your IT team can: -Save time by deflecting tickets to work on strategic projects. -Log and manage tickets directly from Slack, Teams or JSM. -Follow up the process on Slack, Teams or JSM.

Solution & Product

Gaspar, our AI Virtual Agent, is built from the ground up to work in Slack, MS Teams and Jira Service Management. From Day One, it can automatically and instantly answer up to 40% of recurrent employee requests without human involvement. It uses artificial intelligence and a large language model to understand user intent and context and solve employee issues, thus dramatically reducing your ticket volume and manual work. With Workflow Automation which is included in the platform, you can easily build and automate complex processes to auto-fulfill repetitive tasks such as employee onboarding and offboarding. No coding skills needed! You can just create different templates, decide which apps, features and actions to enable, and have them run whenever you desire. Gaspar AI also offers Proactive Insights: the platform analyzes all employee issues to present performance insights and actionable to-dos. You can thus identify the most common critical issues that could be automated and information gaps in your knowledge base, and consequently prioritize your actions. Finally, with our ChatGPT integration employees get human-like answers to their questions directly from your company’s knowledge base, in seconds, right on the chat platform!

Innovation & Scalability

Our AI chatbot is built to work seamlessly on Slack, MS Teams, and Jira Service Management and is not just a bot to be added separately - we thus offer companies more options for their employee support. It is the only chatbot available in the market to work on the JSM self-service portal. Gaspar AI is the only auto-resolution platform for which natural language processing and understanding, and the broader concepts of automation through AI, are embedded in the heart of our technology. We use a Large language model, machine learning and statistics to resolve issues in seconds, not just provide answers or guide the users like most chatbots. For example, for a password reset request, we will actually reset the password instantly, as we automatically verify the user’s identity thanks to multiple integrations. Gaspar AI includes integrations with more than 30 apps that allow IT Admins to provide more than 100+ automations. It integrates with different knowledge management systems to answer questions and make intelligent recommendations. It offers workflows to not just automate processes, but fulfill them automatically when needed without human involvement. We also have built an integration with ChatGPT to answer questions directly from your knowledge base in a human-like way. Finally, deployment time is just 30 minutes, unlike most competitors which require at least 6 weeks to be deployed.

Traction & achievements

We have built a Conversational AI chatbot that seamlessly integrates with Slack, MS Teams and JSM to auto-resolve employee questions and provide status updates in the case of tickets. We have also built Workflows to automate repetitive tasks, which can then be auto-fulfilled. We currently provide ML-based recommendations for relevant prior tickets. We also launched our ChatGPT integration to generate human-like answers to employee questions straight from a company's knowledge base, with no need to share data with 3rd parties. Main automations you will get with Gaspar AI: -Password Reset -Account creation, addition, removal & suspension -Calendar access -People addition to or removal from channels -Folder management -License management -Group creation, user addition and removal -Time off request

Team & Why Us

Our team is a diverse group of people with many years of experience in companies like Microsoft, Uber, Oracle and Facebook, and great expertise in AI and Automation. We are committed to transforming the work experience of IT professionals and enabling them to be more productive. When it comes to automation and auto-resolution, the opportunities are endless. Our plan is to build more integrations with common applications, so that more tasks can be automated and auto-fulfilled. We also plan to build more features fit for large enterprises and mature I&O organizations, and improve the accuracy of AI/ML models so that our auto-resolution rate of IT issues increases. Our product has great growth potential and scalability, as it can be used to automate a great % of IT tasks and then scale into other company sectors, such as HR e.g. automate most of routine HR tasks such as employee onboarding, hiring process, vacation requests, FAQs.

Funding Needs

Currently in Seed, going into Series A to further advance our Sales.