About

The pandemic has accelerated the urge of enterprises to transform their businesses, meet their consumers' reshaped expectations, digitize their customer interactions and get ahead of competition. Grapevine Digital was born amid the crisis to seize this opportunity and address the problems that enterprises face when dealing with the digital shift and acceleration:
- technology constraints (outdated systems, non-integrated tools)
- operational inefficiencies (manual processes, lack of agility, increased costs)
- incomplete customer solutions (no end-to-end experience for both products & relevant services)
- business growth challenges (new acquisition channels, omnichannel customer experience, real-time data collection, new revenue streams)

We have developed a Process Orchestrator Platform that digitizes and automates -simplex or complex- workflows for medium and large companies. Via our enterprise SaaS solution, we connect people and systems under one common work environment, we create seamless business operations, we reduce clutter, we turn Analogue into Digital.

Solution & Product

Grapevine Digital is democratizing digital transformation by offering B2B SaaS for enterprises to digitize, automate and orchestrate their operations via the use of technology in order to improve productivity & reduce operational costs.
Our SaaS solution consists of:
1. The Workflow Builder, where teams can easily build processes and execute them in a digital and automated way
2. The Dashboards for the Employee and the Manager, to execute the assigned tasks across all running processes, have an overview of their status and pinpoint bottlenecks
3. A robust set of Productivity Reports where Executives can have full visibility of all operational KPIs

Our Process Orchestrator Platform is the simplest & quickest way for companies to gain:
- Alignment between teams: a common work environment for every department, partner, customer & supplier.
- Unification & Integration: processes are built by integrating them with the company’s existing systems so that information can be shared across people and systems automatically.
- Overview: a single point of truth & a central control panel where managers have real time visibility on the processes that are running, the ones that are overdue, or the ones that have been paused due to bottlenecks in order to intervene and make corrective actions based on data-driven decisions.

Innovation & Scalability

Our SaaS solution consists of innovative proprietary software that allows easy integration with the existing systems of any organization & can be used as a standalone solution providing a common work environment for users and systems. Its core functionality is market-agnostic & can additionally serve custom needs with the addition of extra market-specific modules (add-ons).
Grapevine Digital is making use of the latest technologies, both in IT infrastructure and software development. Our solution is hosted in Amazon’s AWS, where we employ auto-scaling environments that can serve as many concurrent users as needed without degradation in performance.

The innovation of our SaaS is that a) it is built for business users (no-code platform), where anyone without prior coding or BPMN knowledge can easily build and execute processes, and b) it can easily integrate with the company’s existing systems to provide seamless operations.
Our value proposition in a rapidly growing international market & our unique positioning promise significant growth. Our scalability potential is driven by our Business & Product Development Strategies:
1.tRapid expansion in Europe, Middle-East, the US & Latin America
2.tDevelopment of pre-built integrations with popular tools (Excel, Sharepoint, Google Drive etc) and systems (ERPs, CRMs, Marketing tools, HRMSs etc.), so that any user can run processes quickly without the need of any prior technical implementation

Traction & achievements

Within our first 24 months as a tech startup company, we achieved the following:
- Raised seed funding
- Launched our MSP (Minimum Sellable Product), the Process Orchestrator Platform
- Reached the break-even point and generated more than 1M € in revenues with an MRR that amounts to 60k€
- Grown to a team of 30 people
- Signed SaaS contracts with STASY, Cosmote, and some medium-scale industries in Greece

To realize the above, we focused on rapid and robust product development that resulted in important tech milestones regarding our SaaS solution:
- Core Platform development (Workflow Builder, Dashboards, Productivity Reports)
- Out-of-the box APIs integrations with the most popular systems and tools of the market
- Auto-scaling infrastructure
- AI conversational assistant as an add-on to our platform

Team & Why Us

Our team comprises 25 well-rounded, smart and tech capable disruptors with backgrounds in computer engineering, data analysis, design, business development and customer success.
The company is managed by three co-founders:
- Vicky Goulou (CEO): NTUA diploma & ALBA MBA, entrepreneur with previous experience in marketing within multinationals and operations in startups
- George Drakopoulos (CPO): Computer Science & MBA from University of Leicester, entrepreneur with previous experience in product management positions within startups
- Emma Fragkou (CRO): BA in Economics from Sorbonne University, entrepreneur with previous experience in retail and digital growth positions within startups
George manages the technical & product teams, including a Technical Team Leader, 6 Back-End & 4 Front-End Software Engineers, a Data Engineer, 2 Product Owners, an Implementation Engineer and a UI/UX Designer.
Emma manages the business development & customer success teams, including 3 Business Development Managers, a Market Analyst, a Growth Manager, 2 Customer Success Managers, a PPC Expert and a Content Specialist.
We are always on the lookout to grow our team with tech stars who resonate with our mission and want to join our digital transformation journey.

Funding Needs

Grapevine Digital will be looking for a series A funding by 2023 in order to support our international expansion plans.