About

DELAYED MANAGEMENT OF CUSTOMER COMPLAINS > Negative reviews from unsatisfied customers are most of the cases, received too late to address effectively > No chance to reverse the situation > Mostly Guessing on who was involved in the complaint NO MOTIVATION FOR EMPLOYEES TO DEVELOP > Low motivation for front line service employees as the ratings are assessed on departmental or company service level > Absence of a mechanism that can differentiate and reward highly performing employees LACK OF ENGAGEMENT TOOLS FOR EMPLOYEES Absence of tools that can: - Increase both customers’ and employees’ loyalty - Collect data about customer satisfaction on specific employees' skills - Build employees profiles based on customers’ evaluations - Help Managers to identify talents and appraise employees more efficiently

Solution & Product

In Service Industry, we recognize the importance of personalisation in customer service offering. Why not consider it in employee service rating? When it comes to customer’s service ratings and reviews, ‘personalisation’ is so far missing; at the same time when employee engagement requires you as a manager to get action-oriented insights at an individual level; there’s no excuse not to be taking a more focused approach to individual employee’s feedback. With S-Rate you monitor how well your business is meeting your customers’ expectations in relation to service standards, for the first time ever separately for each employee. Service Rate (S•Rate) is a turn key solution that: > Allows Customers to evaluate front line employees right on the spot > Allows Employees to create high rated profiles and build up their reputation score > Allows Managers to identify high performers and reward both customers and employees for their loyalty

Innovation & Scalability

S-Rate is an innovative solution that covers a wide range of market needs. Starting from the innovative idea of allowing guests to evaluate each employee individually with a simplest manner, we create an ecosystem that allows: > Employees to create their reputation score which can be used to boost their career (S-Rate Recognition) > Managers to identify talents with feedback coming from what values the most. Customer opinion (S-Rate Leader boards) > Recruiters to find unemployed talents, easily using the employees reputation score (S-Rate Club) > HR Managers to enable mentoring trainings (S-Rate Academy) Technological innovation We combine existing technologies to address the business problem > NFC Cards > Image recognition > Machine learning

Traction & achievements

- Pilot in Grand Hyatt Athens - Agreement with a top US Mentor for learning content provisioning - Authorized Representatives in Mauritius, Crete, UAE - Agreement with US Company for pilot launch in top US hotel

Team & Why Us

-GEORGE ANTONIADIS George has a vast experience on new products implementation from the ground up, from the conceptual design to market delivery. George brings the product development ideas, the technology expertise and the know-how for the delivery and operation of a state of the art innovative product. - PANAGIOTIS ALMYRANTIS Panos, is an experienced General Manager in the Luxury Hotel segment with an academic background in post-graduate studies in the United States and several distinctions in sales management, operational services and hotel management in Greece and abroad. Panos has been elected as the President of the European Hotel Managers Association - E.H.M.A. (http://www.ehma.com/) - MARIOS STAVROPOYLOS Marios, has invested in multiple organizations, while his recent achievement was the acquisition of his company, Softomotive, from Microsoft. Marios is S-Rate investor and advisor.

Funding Needs

S-Rate is looking to expand its products and penetration with strategic partnerships/investors