About

SmartRep is a leading provider of AI-powered customer service automation, combining advanced AI Agents in both text and voice with consulting-first delivery. We design, build, and operate intelligent service experiences that understand context, predict intent, and respond with human-level empathy — at scale. Our technology is already powering more than 10 million customer interactions annually for major brands in logistics, automotive, travel & hospitality, insurance, and banking. By seamlessly integrating with enterprise systems, we enable organizations to reduce operational costs while significantly improving customer satisfaction. SmartRep’s mission is simple: empower people to focus on what humans do best — while AI handles the rest. We believe in solutions driven not by hype, but by measurable business outcomes.

Solution & Product

Customer service representatives currently waste a lot of time answering trivial questions which could be dealt with in an automated manner, thus increasing waiting times and affecting customer satisfaction on the same time. Other alternatives to customer service representative, such as online FAQ pages and search text fields, do not prove effective. On the other hand, virtual assistants have the merit of responding instantly and clockwise to customer inquiries and providing overall the same level of customer experience with physical representatives with regards to simple tasks, reducing thus the resources and cost of customer service. Although virtual assistants cannot replace entirely physical agents, it cannot be denied that they can decongest customer service, enabling physical agents to focus on complex issues. We strongly support a customer service model in which our virtual assistants are complementary to physical agents and serve as load balancer. We support Tier 0 of the Tiered Support Structure, by enabling users to find by themselves answers to common inquiries and serving as filter so that simple issues are not reported to the front-line support team (Tier 1). We create Virtual Assistants in the form of chatbots that can reach to customers for support, marketing, and sales purposes. The target is to engage and assist customers more efficiently.

Innovation & Scalability

1️⃣ Our technology evolves from chatbot projects to fully autonomous AI Agents that process intent, context, and emotion in real time. 2️⃣ We differentiate with a unified orchestration architecture supporting text, voice, and video at enterprise scale. 3️⃣ Our models are constantly improving in production using reinforcement learning, not static FAQ structures. 4️⃣ We minimize hallucinations through controlled knowledge access and domain-specific guardrails. 5️⃣ We invest in Agent Intelligence Layers, enabling reasoning workflows and backend action execution. 6️⃣ The platform is multi-tenant SaaS, built to scale globally across thousands of customers. 7️⃣ We integrate seamlessly with existing CX infrastructure (CRM, CCaaS, ERP, WMS). 8️⃣ We develop pre-configured vertical solutions for faster deployments and repeatable revenue. 9️⃣ Continuous AI governance ensures compliance with EU AI Act and data residency rules. 🔟 Innovation is fueled by real market feedback loops from millions of annual interactions across diverse industries.

Traction & achievements

Time to market/Technology evolution. Traction: We developed the case studies for the shipping & insurance market at Greek market - https://www.euro2day.gr/news/enterprises/article/2045687/attica-group-to-proto-ai-chatbot-ston-klado-ths-ep.html, https://www.euro2day.gr/news/enterprises/article/2033394/h-groupama-paroysiazei-to-proto-ai-chatbot-sthn-el.html. Shipping Industry (20.7.2020 - now) - 20,400 users, 59.48% off working hours, 62,000 credentials, 90,6 % success rate, Insurance industry (19.10.2019 - now) - 22,000 users, 52.55% off working hours, 58,400 conversations, 96,6 % success rate

Team & Why Us

FLOUTSAKOS GRIGORIS / BUSINESS STRATEGY and VAROUXIS KONSTANTINOS / HEAD OF DEVELOPMENT. SmartRep’s growth strategy focuses on expanding our footprint in service-driven industries where AI automation has the highest measurable impact. We will deepen our presence in existing verticals such as Banking, Insurance, Logistics, Automotive, and Travel, leveraging proven customer success stories to accelerate adoption. International expansion will be pursued through strategic reseller partnerships and co-branded deployments, beginning with Europe and the Middle East. Our AI Agent platform will continue to evolve toward a fully modular ecosystem, enabling clients to launch new use cases rapidly with minimal integration effort. We will invest in Voice AI and omnichannel experiences to remain ahead of shifting customer expectations. A key priority is productizing existing custom solutions into scalable SaaS offerings with predictable recurring revenue. Strategic alliances with major technology providers will help us secure larger enterprise deals and strengthen trust in mission-critical deployments. We will expand our data orchestration layer to deliver deeper insight and measurable business outcomes for customers. Operational excellence, onboarding automation, and partner enablement will reduce delivery cycles and boost margins. Ultimately, SmartRep aims to become the leading AI Agent provider in Southern Europe — a brand associated with service that feels more human, works smarter, a

Funding Needs

Funding needs for the support of SaaS conversational platform where companies can enhance customer experience on their digital touchpoints.