About

We help hotels drive Revenue, Reviews, Repeaters & Reduce costs via digital transformation & AI.

Solution & Product

Upsell's Exclusivi platform is deployed in >200 leading resorts in 15 countries. In a nutshell, we help hotels drive their revenue, reviews, repeaters & reduce cost at scale, with unified tools for: *Guest Engagement & Upselling*: - Mobile apps with 1-tap restaurant & spa bookings, pool ordering, self-check-in, and local experiences - Personalized WiFi portal driving 1:1 promos and app penetration - AI-enabled recommenders & personalization - TV Infochannel, Smart TV apps, Signage & Self-Service Kiosks - Real-time feedback, email collection over WiFi & TripAdvisor integration *Operations & Tasks management*: - Reservations platform for Restaurant, Activities & Transfers - Feedback Analytics - Pre-arrival upselling automation - Tasks Apps & analytics for Maintenance & Housekeeping - Guest relations suite - Loyalty club - e-checkin & passport scanners We take full responsibility for content, campaigns, integrations & training.

Innovation & Scalability

With Exclusivi, our hotel customers are getting a one-stop solution for offering technology-augmented hospitality. Our key differentiators: - Common platform for multiple touchpoints: mobile, WiFi, TV, touch kiosk, chatbot, email, sms, remarketing - Seamless guest experience, leveraging WiFi to drive app penetration - AI-based recommender engines for wine, spa, excursions & activities (funded by Datapitch.eu program, part of Horizon 2020) - Proprietary integrations with the databases of major Property Management Systems', giving us a significant cost & flexibility advantage - Unique integrations with Destination Management Companies for transfers & excursions - Proprietary Restaurants, Spa & Activities reservations platform, covering all resort scenarios (ie for All Inclusive a la carte) and integrated with "Reserve with Google" (official partner) - Comprehensive feedback solution over WiFi, with granular analytics and TripAdvisor (official partner) - Task management apps for staff that enable guest requests to be automatically assigned to the right staff member - Real-time feedback suite and TripAdvisor integration, typically leading to doubling of positive reviews from Year 1

Traction & achievements

- 2017: Integrated with Opera & Fidelio PMS and Tour Operator Systems. Deployed in 4 hotels. 1st Runner-up at MIT Enterprise Forum Greece Startup Competition. -2018: Selected in Data Pitch Innovation Program (datapitch.eu, Horizon 2020). Deployed in 35 hotels and resorts in Greece, Egypt and Turkey. AI recommender - 2019: >100 hotels and resorts in Greece, Egypt and Turkey. Built Tasks Management suite for Maintenance & Housekeeping. Achieved milestone of 15K mobile restaurant reservations in one single hotel. Built Exclusivi Pro Agent Loyalty Platform. Built Feedback suite & became Trip Advisor review partner. - 2020: >200 hotels and resorts in 15 countries, used by 1M guests

Team & Why Us

The 2020 pandemic has caused a tectonic shift in hotel guest expectations for contactless solutions and seamless experiences. Our tools offer fast & cost-efficient solutions in a wide range of areas, facilitating the hotels' digital transformation. As a result, in the past 6 months we have almost doubled our contracts' number, now exceeding 200 hotels, with an accelerating trend both in terms of leads and closures. In parallel, in 2020 we have signed a series of partnerships in key geographies rich in resorts, like the Caribbean, Australia & Pacific Island, Turkey, Saudi Arabia, East Africa that have already led to significant number of deals. Our apps have been used by more than 1mn hotel guests and we have created a highly scalable and reliable cloud infrastructure. In parallel, our native integrations with a series of Property Management System offers us a significant speed and cost advantage (as interfaces tend to be very costly). Because we have reached scale in many areas (e.g. Crete, Kos, Rhodes, Corfu, Kos, Chalkidiki, Santorini), where we typically serve >20% of 5-star resorts, we see a growing number of referral leads. Moreover, we have fine-tuned our SEM & Display digital marketing. A barrier to exponential growth is the long cycle in B2B hotel sales, which typically require trusted referrals.

Funding Needs

No funding needs for the moment as we are growing organically